Refund policy
We want you to be satisfied with your purchases from Hotgifts2you.
RETURNS
If you are not satisfied with an eligible purchase, you may request a return within 30 days of delivery, subject to the conditions below.
Items must generally be
- Unused
- In their original condition
- In their original packaging when applicable
- Accompanied by proof of purchase
Some products may not be eligible for return because of their nature or applicable legal requirements.
NON-RETURNABLE ITEMS
Certain items may be non-returnable, including products that are
- Personalized or customized
- Perishable
- Sold as final sale
- Opened where health or hygiene considerations apply
- Otherwise identified as non-returnable on the product page
HOW TO REQUEST A RETURN
Contact us at:
support@hotgifts2you.com
Please include:
- Your Name
- Order Number
- Product Name
- Reason for the return
- Photos, if the item arrived damaged or defective
Do not send products back until you receive return instruction.
REFUNDS
Once an approved return is received and inspected, we will determine whether it qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.